Electricity consumption management is among the benefits realized through the use of prepaid meters and as such, most households have shun postpaid systems in favor of the former.

However, not all is rosy on the favored side due to frequent token delays upon purchase as well as prepaid meter errors.

Speaking of token purchases, there are various channels with which one can buy tokens. These include;

• Buy tokens via Paybill/Mpesa
• Buying tokens via Equitel
• Buying tokens via Airtel Money
• Buying tokens via Bonga Points
• Buying tokens online

Using any of the above avenues will produce a 20-digit token code that can be entered into the prepaid meter. However, there are situations whereby the token may be misplaced or accidentally deleted before feeding it into the CIU meters.

How To Check Last KPLC Token

In such a scenario described above, there are several methods with which one can retrieve a previous token without the burden of purchasing additional token units. These include;

a) How To Check last token via KPLC self service portal

This option is free of charge and only requires internet access. To use it, simply;

• Navigate to the KPLC self service portal
• To the right of the screen, click on ‘Bill/Meter Query’
• Enter your KPLC account number
• Click ‘Search’
• A list of token transactions will be displayed.

b) How to check last token via USSD code

There are two USSD codes to make this possible. One is via *977# which is charged at Ksh10 via the Safaricom network. To use this option, 

• Dial *977#
• Select option 1 for prepaid services
• Select option 2 for latest token
• Select an pre-existing meter number or add a new one
• An SMS containing the token transactions will be received.

The other USSD option is via *885# which is free of charge to use by dialing *885# and selecting option 5 for ‘Get last token’.  However, the results provided are outdated and do not reflect current transactions.

c) How to check last token via MyPower App

Similar to the KPLC self service portal, this option is also free and only requires internet access. To use it;

• Download and install the MyPower app for Android or Apple
• Select ‘MyBill/Token’
• Enter your meter number
• A list of token transactions will be displayed.

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